Looking for the best in public services management for your special district? Let us help. Whether you need a part time General Manager, or addressing infrastructure issues, assisting the board in planning for the future and solid decision-making, or developing policies/procedures and performance measures for staff, our special district management services bring a powerful combination of wide-ranging resources and a personal touch to each community we serve, no matter the location, district size or type.

Our services include:

Policy Implementation

• Drafting policy, ordinance and regulation language
• Implementing procedures to keep the board’s meetings focused on making decisions
• Meeting agenda and packet compilation and distribution to the board and public
• Development and management of a district website, social media presence and other customer communication means
• Establishing paper and electronic records systems to efficiently manage critical district records

Facilities and Services

• Customer service surveys and improvement plan development
• Request for proposals development, evaluation and oversight of professional services consultants (project engineering, environmental review and construction, rate studies)
• Public works project management including planning, design, permitting, bidding and construction contract administration
• Responding promptly to all requests for management consultation or responding to service emergencies, 24/7, 365 days a year
• Compliance services to ensure that all required permit and state reports are accurate and submitted in a timely manner
• Assisting the board in the resolution of community concerns, implementation of new services and problem-solving

Personnel

• Hiring, training and supervising operations and administration personnel and contractors
• Performance measure development and improvement planning

Finances

• Grant and project funding research, applications and administration
• Budget planning, development and related public engagement
• Public  hearing and rate increase notice development
• Financial reporting and forecasting